(Support that helps you,
to get ahead).

(Support that helps you,
continue
come).

What can we do for you?

Our dedicated team is always at your disposal. For all your questions and concerns about our products. From technical support to warranty issues.

+49 (0) 4441 – 999 111

+49 (0) 4441 – 999 111

Mondays to Thursdays: 09:00 – 16:30
Fridays: 09:00 – 14:00

Mondays to Thursdays:
09:00 am – 4:30 pm

Fridays:
09:00 am – 2:00 pm

Or send us an e-mail and we will get back to you as soon as possible.
support@intenso-international.de

FAQs

We want you to enjoy the full performance of our Intenso products. We recommend that you carefully read the operating instructions and product information supplied with each product. Should malfunctions nevertheless occur, we provide you with a comprehensive support database here.

Complaint

 

Absolute customer satisfaction is our highest priority. Should you notice any defects despite our strict IHQ quality standards, we will provide a replacement within the scope of your statutory warranty rights. If the product is no longer part of our product range, you will receive a comparable replacement item.

Direct complaint handling via Intenso is only possible for products purchased in Germany.
If the product was bought from one of our international retail partners outside of Germany, please contact the store or retailer where you purchased the item.

Please note: We are unable to process returns for products purchased abroad. In such cases, costs for return shipping or disposal may apply.

For business-related complaints, please contact us directly by e-mail:

rma@intenso-international.de