How long does Intenso-International GmbH provide guarantee?
Intenso-International GmbH grants a guarantee period of 24 months for all products. The basis for this is the purchase date of the original purchase process.
Back up your data regularly on several storage media.
Data errors can occur when storage media are used incorrectly. That is why it is important to back up valuable information on several media. Never only back up your data on a single medium.
What is the content of product liability?
Intenso-International GmbH accepts liability only within the scope of the product liability law. Liability cannot be accepted for your personal data.
How can the data on the storage medium be recovered?
Intenso-International GmbH is not specialised in data recovery and can therefore not offer this service. Recommendations for specialist companies in this sector can also not be provided. For this purpose please contact a data recovery office or a local specialist dealer.
Where can one find a driver for the purchased product?
To use storage media from Intenso-International GmbH there is no need for additional drivers. These have already been implemented in the respective operating system, resp. in-house drivers of the operating system are used for this. Please make sure that all updates published for your operating system have been installed on your computer.
Which information is required when making enquiries with Intenso-International GmbH?
When making enquiries with Intenso Support, the following information is basically required:
- Precise product description (type, capacity, colour, etc.)
- Detailed error description
- Specification of the operating system being used (with storage media)
Where can one receive an operating instruction for the purchased product?
You can find operating instructions as download on our homepage. If an operating instruction is required for a discontinued product, this can be requested by email from our Support.
Where and how can I make a complaint about a defective product?
In principle, you have the option of returning the product via your specialist dealer where you purchased the goods. This procedure could possibly have the following advantages:
1. With the guarantee exchange via your specialist dealer (including many online stores) you often do not have any shipping costs (with direct complaints processing via Intenso as manufacturer, the goods are to be shipped “free domicile”)
2. Often you will receive an exchange product directly from your local specialist dealer, provided the product is in stock there. Processing time at Intenso is currently approx. 2 weeks.
Of course you also have the option to reclaim the defective goods via us as manufacturer. To do this, please contact our RMA Department via this homepage at Support“ => „Reclamation“ => „Private customer/Business customer“.
How does the storage medium have to separated correctly from the PC?
Please wait until all processes have ended before separating the USB stick from the PC or other device. If the USB stick is removed during a write process, this can lead to data loss. To separate, click on the icon “Safely Remove Hardware” bottom right on the task bar. Select the corresponding drive and wait until the computer has written all data onto the USB stick.
Which system requirements are necessary for using storage media?
Microsoft Windows XP / Vista / 7 / 8 / 8.1 / 10 (can vary, depending on product)
Mac OS 10.6 or higher
Linux 2.4.X or higher
Interface USB 2.0 (downwards compatible)
Interface USB 3.0 (downwards compatible): Your computer must have 3.0-capable hardware to be able to use the full speed of USB 3.0 sticks. These also function on USB 2.0 ports, but then show “only” USB 2.0 speed, corresponding to the port
Where can spare parts for products be purchased?
To receive spare parts, please fill in the online RMA form on this homepage at Support => Reclamation => Private customer
Please do understand, that not every spare part can necessarily be made available as these are often only available in the number of the production quantities.
Which file formats can be processed?
Here one must distinguish whether it is a simple digital photo frame or a medial photo frame.
Medial photo frame
Music: MP3 | WMA
Video: MPEG-4 | M-JEPG | AVI
How high is the power consumption with USB 2.0 and USB 3.0?
The current consumption with USB 2.0 is 5 volt - 500 mA and with USB 3.0 up to 900 mA.
How does one connect hard drives correctly to the PC?
The plug of an external hard drive is designed so that you can only connect it in one direction to the USB port of a computer.
With some of the 2.5” USB 2.0 hard drives it may be necessary to connect both USB ports of the Y-USB cable with the computer to guarantee adequate power supply for the hard drive.
The external hard drive shows the proper functionality of the hard drive through lighting or flashing of the integrated light-emitting diode.
Are the storage media compatible?
Fundamentally, external Intenso hard drives, resp. USB sticks can also be taken into operation on a TV, receiver or similar device. Please enquire with the Support of your TV/Receiver manufacturer which requirements a storage medium must provide, so that it can be taken into operation on this.